How does TICO assist in disputes between consumers and travel agencies?

TICO plays a significant role in resolving disputes between consumers and travel agencies by providing a structured framework for resolution and facilitating mediation. This means that TICO helps to establish guidelines and processes that both parties can follow, ensuring that disputes are handled fairly and efficiently.

Mediation facilitated by TICO allows for an independent party to assist in the negotiation process between the consumer and the travel agency, promoting communication and understanding. This method can lead to resolutions that are satisfactory to both parties without needing to escalate the issue into legal proceedings or other punitive actions.

The other options will not apply to TICO's role in dispute resolution. For example, while TICO supports consumers, it does not provide legal representation in disputes or directly refund fees. Temporary suspension of agency licenses is a measure that might be taken in cases of serious breaches of conduct, but it is unrelated to the mediation process during dispute resolution.