In what document must the terms and conditions of a travel booking be included?

The terms and conditions of a travel booking must be included in the booking confirmation or contract because this document serves as the official agreement between the travel service provider and the customer. It outlines the rights and responsibilities of both parties, detailing important information such as payment schedules, cancellation policies, and any other specific conditions pertaining to the travel arrangement.

While the travel brochure and marketing advertisement may provide general information about the travel package, they do not serve as binding agreements and typically lack the comprehensive details necessary for compliance and protection in the event of disputes or changes in plans. The pre-trip itinerary, although helpful for planning, is not the formal document that encompasses all the legal aspects of the booking. Therefore, the booking confirmation or contract is the essential document that ensures both the consumer and provider are on the same page regarding the travel service agreements.