Under what circumstances can TICO investigate a travel agency?

The Travel Industry Council of Ontario (TICO) has the authority to investigate a travel agency primarily when there are allegations of misconduct or non-compliance with the regulations that govern the travel industry. This is crucial for maintaining the integrity and trust in the travel marketplace.

When issues arise that suggest a travel agency may not be following the established rules or engaging in unethical practices, TICO must step in to ensure consumers are protected and that standards are upheld. This might involve investigations into financial dealings, marketing practices, and adherence to consumer protection laws.

While customer complaints can prompt inquiries or lead to deeper investigations, it is the specific allegations of misconduct or non-compliance that trigger a formal investigation, underscoring TICO's proactive approach to regulation in the industry. Changes in ownership or relocation of an agency may warrant specific regulatory requirements but do not inherently initiate an investigation unless there is an associated concern regarding compliance or misconduct.