What action can a consumer take if their travel agency fails to deliver services as promised?

Prepare for the Travel Industry Council of Ontario Exam. Understand essential travel regulations and procedures with flashcards and multiple-choice questions. Each question offers insights and explanations to help you excel!

A consumer has the option to contact the Travel Industry Council of Ontario (TICO) for assistance through the Compensation Fund when their travel agency fails to deliver services as promised. This is a key feature of the regulatory framework established by TICO, which aims to protect consumers in Ontario’s travel industry.

The Compensation Fund is specifically designed to reimburse consumers for payments made to travel agencies that do not fulfill their obligations, such as not providing the travel services that were paid for. When a travel agency goes out of business or does not provide the services contracted, consumers can file a claim with TICO to seek compensation, providing a structured and supportive pathway to address grievances.

The other options available to consumers may not provide the same level of protection. While filing a complaint with the Better Business Bureau may help bring attention to the issue, it does not guarantee financial or service recovery. Seeking legal action is typically more complex and may not be the first recourse unless other measures have been exhausted. Ignoring the issue would not resolve the situation and may leave the consumer without recourse for dealing with their losses. Therefore, contacting TICO is the most effective and appropriate action for a consumer facing such a situation.

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