What action must a travel agent take if they suspect a booking is fraudulent?

When a travel agent suspects a booking is fraudulent, the most appropriate action is to report it to the authorities and refrain from proceeding with the booking. This step is critical for several reasons. First, acting on suspicions of fraud protects both the travel agent and their clients from potential financial losses and identity theft. By reporting the case, the agent ensures that the authorities can investigate the matter further, potentially preventing further fraudulent activities.

Additionally, refraining from completing the booking guards against reinforcing fraudulent behavior, which could lead to more significant issues down the line, including liability for the agency. Risk management is an essential aspect of a travel agent's duties, and prioritizing caution in such situations aligns with ethical practices and legal regulations.

Taking alternative actions, like charging a fee, proceeding cautiously, or canceling without informing the client, could expose the agent to legal ramifications, compromise client relationships, or fail to adequately address the suspicion of fraud. Thus, the recommended route of reporting and not proceeding with the booking is not only prudent but also aligns with best practices in the industry.