What can an agent do if a customer requests a Trip Completion Expense Claim?

When a customer requests a Trip Completion Expense Claim, the appropriate action for an agent is to assist the customer in the claims process. This support might include explaining the necessary steps, helping gather required documentation, or providing information about how to submit the claim effectively.

Assisting the customer is essential because it fosters a positive relationship and ensures that the customer understands their rights and responsibilities regarding the claim. This guidance can help facilitate a smoother process, which is beneficial not just for the customer but also for the travel agency's reputation and customer satisfaction.

The other options do not align with the best practices in customer service and industry standards. Providing a direct refund could bypass proper channels and may not be within the agent's authority. Rejecting the claim outright without due process ignores the customer's needs. Informing the customer to handle it alone suggests a lack of support and can negatively impact customer experience. Overall, aiding in the claims process demonstrates a commitment to customer service and industry compliance.