What does TICO recommend regarding recording a client's instructions?

TICO, the Travel Industry Council of Ontario, emphasizes the importance of maintaining a detailed record of a client's instructions for several reasons. First, having a comprehensive documentation process helps ensure clarity and understanding between the client and the travel professional. This reduces the possibility of misunderstandings and miscommunication regarding the client's preferences and requirements.

Additionally, detailed records serve as a reference point for both parties, which can be crucial in resolving potential disputes or issues that may arise during travel planning or execution. This accountability is essential for maintaining trust and professionalism within the travel industry. Furthermore, accurate documentation aligns with regulatory standards that encourage transparency and protection for both clients and travel service providers.

In contrast, other approaches—like only recording essential instructions, ignoring the client’s instructions entirely, or solely relying on verbal confirmations—lack the robustness that thorough documentation provides, potentially leading to complications or liability issues in case of discrepancies. Therefore, the recommendation to keep a detailed record aligns with best practices in client service and operational accountability.