What information is required when filing a complaint with TICO?

When filing a complaint with the Travel Industry Council of Ontario (TICO), it is essential to provide a comprehensive set of information to ensure that the complaint is effectively processed and investigated. The correct choice includes details of the complaint, personal information, and supporting documents.

Firstly, detailing the complaint allows TICO to understand the nature of the issue, including specific incidents or transactions that prompted the complaint. Personal information is also crucial, as it helps in identifying the individual filing the complaint and facilitates any necessary communication regarding the case. Supporting documents, such as receipts, emails, or photographs, provide evidence that can help substantiate the claims made in the complaint. This thorough approach ensures that TICO has all the necessary information to address and resolve the issue appropriately.

In contrast, the other options either lack sufficient detail or do not provide a comprehensive approach to the complaint process. Simply stating the complaint without personal information or supporting documents would not give TICO the context needed to take action. Additionally, relying solely on a phone call may not document the complaint adequately or provide the necessary evidence for resolution. Therefore, a detailed written submission is crucial for a proper and effective complaint filing.