What is a common mistake made by new travel agents?

Prepare for the Travel Industry Council of Ontario Exam. Understand essential travel regulations and procedures with flashcards and multiple-choice questions. Each question offers insights and explanations to help you excel!

Overpromising on services or outcomes is a common mistake made by new travel agents because it stems from a desire to provide the best possible experience and to secure bookings. New agents may feel the pressure to impress clients by making exaggerated claims about what they can deliver, whether that's discounted prices, extraordinary service levels, or guaranteed experiences. This approach can lead to unmet expectations, resulting in dissatisfied clients and damage to the agent's reputation.

This mistake can be particularly detrimental in the travel industry, where customer satisfaction hinges heavily on honesty and reliability. Clients remember their experiences and are likely to share them with others, impacting an agent's ability to build a successful business through referrals. Understanding the importance of realistic promises helps new agents maintain credibility and foster trust with their clients, ultimately contributing to long-term success in the field.

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