What is the main goal of TICO’s mediation process?

The main goal of TICO's mediation process is to resolve disputes amicably and fairly. This process is designed to facilitate communication between the parties involved in a travel-related dispute, allowing them to reach a mutually acceptable resolution without needing to resort to more formal legal processes. Mediation emphasizes collaboration and understanding, aiming to restore relationships and create a more satisfactory outcome for everyone involved. By focusing on amicable resolution, TICO promotes a positive travel environment and supports consumer rights while also protecting the interests of travel agencies.

In contrast, the other options address different aspects of the travel industry but do not capture the essence of mediation specifically. While financial compensation, punitive measures against agencies, and raising awareness of risks are important elements of consumer protection and travel management, they do not represent the primary objective of TICO's mediation efforts, which is fundamentally about resolving disputes in a way that respects the needs and perspectives of both travelers and travel service providers.