What is TICO's role when it comes to consumer complaints?

Prepare for the Travel Industry Council of Ontario Exam. Understand essential travel regulations and procedures with flashcards and multiple-choice questions. Each question offers insights and explanations to help you excel!

TICO, or the Travel Industry Council of Ontario, plays a vital role in overseeing and regulating the travel industry in Ontario, including handling consumer complaints. When it comes to disputes between consumers and travel service providers, TICO serves as a mediator. This means that it facilitates communication and negotiations between the parties involved to reach a satisfactory resolution. TICO aims to ensure that consumers’ rights are protected and that issues are addressed fairly, promoting trust in the travel industry.

Mediating disputes involves collecting relevant information, understanding the concerns of both the consumer and the travel service provider, and working towards a resolution that is acceptable to both sides. TICO does not act as a direct problem-solver in the sense of dictating outcomes, but instead encourages dialogue and resolution.

The other options, such as ignoring complaints, directly providing refunds, or offering discounts, do not accurately reflect TICO's functions or mission. TICO does not simply dismiss complaints; it actively engages with them. Moreover, while consumers might seek refunds after a dispute, it is ultimately up to the service providers and the specific conditions of the transaction to issue refunds or discounts. TICO ensures a framework for resolving issues but does not directly handle transactions between consumers and businesses.

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