What key information must be displayed on a travel agency's website?

The key information that must be displayed on a travel agency's website is the TICO registration number along with consumer protection information. This requirement is crucial because the Travel Industry Council of Ontario (TICO) is the regulatory authority overseeing travel agencies and ensuring consumer protection in Ontario. Displaying the TICO registration number assures customers that the agency is operating legally and adheres to the necessary guidelines and standards set by TICO.

In addition, including consumer protection information educates potential clients about their rights and the measures in place to protect them when booking travel. This transparency builds trust between the agency and its customers, which is fundamental in the travel industry where clients are often making significant financial commitments.

Other options may provide useful information but do not fulfill the specific regulatory requirement. For instance, while owner details and background can enhance the agency's credibility, they are not mandatory for compliance with TICO regulations. A comprehensive list of travel packages is beneficial for marketing but not a legal necessity. Similarly, while indicating customer service contact hours can improve client service, it does not meet the fundamental requirement of displaying TICO registration and consumer protection information.