What must registered travel agents disclose to clients during the booking process?

During the booking process, registered travel agents are required to disclose cancellation and refund policies to clients. This is essential because clients need to fully understand the terms and conditions associated with their travel arrangements before making any commitments. The cancellation and refund policies outline what happens if a client needs to cancel their trip – including any potential fees, deadlines for cancellation, and the possibility of receiving a refund. This transparency is crucial for establishing trust between the agent and the client and ensuring that clients are aware of the financial implications of their decisions.

In contrast, the other options do not meet the regulatory requirements for disclosure. Travel agent working hours may be relevant, but it is not critical information that impacts a client's booking decision. A client's credit rating is personal and not something that should be disclosed or even relevant in the context of booking travel services. Lastly, sharing the names of competitors does not serve the client's interests and does not contribute to the client's understanding of their travel arrangements. Thus, the focus on cancellation and refund policies is fundamental in the travel booking process.