What should a travel agency do if they become aware of fraudulent activities?

When a travel agency becomes aware of fraudulent activities, the most appropriate action is to report it to TICO immediately. This is important because TICO, the Travel Industry Council of Ontario, is responsible for regulating travel agencies and ensuring compliance with the legislation. By reporting the incident, the agency helps to protect consumers and maintains the integrity of the travel industry. TICO can also launch investigations and take necessary actions to address the issue, which aids in preventing further fraudulent activities.

Additionally, acting swiftly to report fraud is vital in mitigating potential damage and safeguarding both the agency's reputation and its customers. Failing to report the fraud, handling it internally without proper protocol, or only contacting law enforcement if deemed necessary diminishes the severity of the issue and risks allowing fraudulent actions to continue unchecked.