What should a travel agent do if they make an error while processing a client's booking?

When a travel agent makes an error while processing a client's booking, it is essential for them to correct the error immediately and inform the client. This approach emphasizes transparency and maintains the trust between the travel agent and the client. By promptly addressing the mistake, the agent not only demonstrates professionalism but also ensures that the client is aware of any changes to their travel arrangements.

This immediate correction is crucial, as it allows the travel agent to rectify the situation before it escalates, which could lead to further complications or dissatisfaction from the client. It also shows a commitment to customer service, which is vital in the travel industry, where clients rely on their agents for smooth and reliable experiences. This proactive communication helps in fostering a positive relationship with the client and can lead to future bookings and referrals.

In contrast, ignoring the error could result in significant issues during the client's trip, charging the client for the correction may cause further dissatisfaction and erode trust, and blaming the booking system does not take responsibility for the error, which can negatively affect the agent's reputation.