What should agents do if a travel service they booked becomes unavailable?

When a travel service booked by an agent becomes unavailable, it is crucial for the agent to promptly notify the client and offer alternative options. This approach prioritizes the client's interests and maintains trust in the agent-client relationship. By alerting the client quickly, the agent enables them to stay informed and reassures them that the situation is being taken seriously.

Moreover, presenting alternative options demonstrates a proactive and customer-focused approach, showing that the agent is dedicated to finding a solution that meets the client's needs. This not only aids in retaining the client's business but also enhances their overall travel experience, even when faced with an unexpected disruption.

In contrast, the other responses would not serve the best interests of the client. Waiting for the client to inquire could lead to frustration and a lack of communication, while automatically refunding could leave the client without viable travel solutions. Suggesting that the client search for other options can also come across as putting the burden on them, rather than offering support and assistance, which is a key part of an agent's role.