What should an agent do if a consumer wishes to cancel a travel booking?

When a consumer wishes to cancel a travel booking, the appropriate action for an agent is to refer to the cancellation policy of the travel service provider. This approach ensures that the agent is acting in accordance with the established terms and conditions that govern the booking.

Cancellation policies can vary significantly between different airlines, hotels, and other travel service providers. These policies outline the specific procedures to follow, any deadlines for cancellations, and the potential penalties or refunds that may apply. By consulting this policy, the agent can provide accurate information to the consumer regarding what their options are, whether they may receive a full or partial refund, or if they may incur any fees related to the cancellation.

Understanding and adhering to the cancellation policy is crucial for maintaining transparency and trust in the relationship between the agent and the consumer. It also helps prevent misunderstandings about what the consumer is entitled to upon cancellation.