What should consumers do if they experience issues during their travel?

If consumers experience issues during their travel, reporting the issue to TICO (Travel Industry Council of Ontario) is the recommended action, especially if the problem pertains to the agency's services. TICO is responsible for regulating travel agencies and ensuring compliance with industry standards in Ontario. By reporting the issue, consumers can seek a resolution and potentially trigger an investigation if necessary, which can help protect other travelers in the future.

Taking this step is important because TICO has the authority to address complaints and disputes, and they can assist consumers in navigating the process of resolution. This approach helps ensure that the travel agency is accountable for the service provided and upholds a standard of quality.

In contrast, ignoring the issue does not address the problem and allows it to persist without accountability. While contacting the airline directly might be appropriate for specific airline-related issues, it may not cover broader service-related concerns tied to the agency. Lastly, reaching out to another travel agency might not provide any assistance with the initial agency's services, as they might not have the capacity or authority to resolve the complaint effectively. Reporting to TICO is a structured approach that aims to provide a proper resolution and oversight within the travel industry.