What types of complaints can consumers bring to TICO?

The Travel Industry Council of Ontario (TICO) is primarily responsible for regulating the travel industry in Ontario, which includes overseeing how travel service providers operate. Complaints concerning service quality fall within TICO's mandate, as they directly relate to the conduct and performance of travel agents and tour operators. These complaints may encompass issues such as unprofessional behavior, failure to provide promised services, or inadequate customer support that travelers experience during their interactions with travel service providers.

In contrast, complaints about travel insurance coverage typically fall under the jurisdiction of insurance regulatory bodies rather than TICO, as they pertain to specific insurance agreements and policies. Similarly, matters regarding personal information security would likely be better addressed through privacy protection agencies, given that they involve data protection laws and regulations, rather than being a primary focus for TICO. Price changes after booking can also involve contractual disputes and terms that may not be directly managed by TICO, as they relate to the agreements made between consumers and their travel suppliers. Therefore, service quality complaints are the most relevant and appropriate issues to discuss with TICO, as they align with the organization's role in consumer protection and regulatory oversight in the travel sector.