What typically constitutes a valid complaint to TICO?

A valid complaint to the Travel Industry Council of Ontario (TICO) typically revolves around a substandard travel experience as per the details outlined in a travel package. This means that if a traveler receives services or experiences that do not align with the descriptions and promises made at the time of booking, it signifies a breach of contract or service failure. For instance, if the amenities promised in a hotel package were not available, or if transportation arrangements were not adhered to, this creates a legitimate basis for the complaint.

TICO aims to protect consumers in matters relating to travel services, so complaints grounded in specific contractual expectations align with their mandate. This type of complaint allows TICO to investigate and take appropriate action, as it deals directly with the terms of service that consumers expect when booking their travels.