Which aspect of a travel agency’s operation is not regulated by TICO?

The aspect that is not regulated by TICO, the Travel Industry Council of Ontario, is the internal employee policies and procedures of a travel agency. TICO's primary focus is on consumer protection and ensuring that travel agencies adhere to specific standards regarding their business operations, which includes how they market their services, the customer service they provide, and their pricing structures, all aimed at upholding the integrity of the travel industry.

Internal employee policies and procedures are typically considered a matter of internal governance for each agency and are not subject to oversight by TICO. This allows agencies the flexibility to manage their workforce, set training requirements, and develop procedures that are best suited for their specific business practices without external regulation. This autonomy is important for agencies to create a work environment tailored to their operational needs, fostering effective service delivery within the framework provided by TICO's regulations regarding consumer transactions.