Who is eligible to make a Trip Completion Expense Claim?

Prepare for the Travel Industry Council of Ontario Exam. Understand essential travel regulations and procedures with flashcards and multiple-choice questions. Each question offers insights and explanations to help you excel!

The correct choice is that both a customer and a travel agent are eligible to make a Trip Completion Expense Claim. This means that if a customer experiences an issue with their travel or believes they are entitled to reimbursement for certain expenses due to a travel service provider's failure, they can file a claim. At the same time, travel agents, who often act on behalf of customers and may handle the logistics of the trip, also hold the authority to submit claims on behalf of their clients.

This dual eligibility is important in facilitating the claims process and ensuring that customers have support in resolving issues related to their travel experiences. It recognizes the role of travel agents in navigating the complexities of travel arrangements and claims, as well as empowering customers to advocate for their rights when they encounter problems related to their trips.

Other options, which suggest that only one party (either the customer or travel agent) can file the claim or that only travel service providers are eligible, do not account for the collaborative nature of the travel industry and the support available to customers through their agents.

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